i8my is built for entertainment, not harm. We take responsible gambling seriously — not as a legal footnote, but as a genuine commitment to every Malaysian player who uses our platform. This page explains the tools, resources, and policies we have in place to keep gambling fun, controlled, and safe.
Our Commitment
For the vast majority of players, online casino and sports betting is a leisure activity — watching a Liga Super Malaysia match is more exciting when there's a small wager on the line, and slot session is a short break from a busy day in Kuala Lumpur or Penang. That's the context in which i8my exists.
But gambling can become harmful for some people, and we recognise that. Problem gambling is a recognised condition — one where the urge to gamble becomes difficult to control and begins to negatively affect finances, relationships, mental health, and daily functioning. The signs are not always obvious at first, which is why we take a proactive approach to player protection rather than a reactive one.
i8my provides a full suite of responsible gambling tools that are accessible to every registered Member at no cost, with no penalty for using them. We also work to identify patterns that may indicate a player is struggling and will intervene proactively where warranted. Our position is simple: a player who remains in control is a player who can genuinely enjoy what i8my offers.
Gambling is for entertainment only. Never chase losses. Set a budget and stick to it. Always play within your means. If it stops being fun, it's time to stop. Seek help without shame — problem gambling is a health issue, not a character flaw.
i8my operates exclusively for players aged 21 years and above. This is a non-negotiable requirement, not a guideline. Age is verified during KYC before any withdrawal is processed. Accounts where the holder is found to be under 21 will be permanently closed and any wagered funds may be forfeited. There are no exceptions.
If you are a parent or guardian and believe someone under 21 has accessed i8my, contact us immediately at [email protected].
If you share a device with younger family members, please use parental control software and keep your i8my login credentials private. Never leave an active session unattended on a shared device. Log out completely after each session.
Account Tools
Every i8my Member has access to these tools, available directly from your account settings. They are free to use, take effect promptly, and do not require any justification. Simply log in, go to Account Settings → Responsible Gambling, and apply the controls that work for you.
Set a maximum amount you can deposit per day, per week, or per month. Once your limit is reached, further deposits are blocked until the period resets. Lowering a limit takes effect immediately; increasing a limit requires a 7-day cooling period before it activates.
Cap your net losses within a defined daily, weekly, or monthly period. When your loss limit is reached, wagering activity is suspended for the remainder of that period. This tool is particularly effective for players who find it hard to stop after a losing run.
Set an alert to notify you when you've been playing for a specified duration —30 minutes, 1 hour, 2 hours, or a custom interval. You can choose to dismiss the reminder and continue, or log out. It's a simple nudge to keep time spent gaming in check.
Set a maximum bet amount per game round or per sporting event. This prevents individual wagers from exceding a comfortable threshold, regardless of account balance. Useful for players who tend to increase bet sizes when chasing wins.
Take a short break from gambling without permanently closing your account. Cooling-off periods can be set for 24 hours, 48 hours,1 week, 1 month, or up to 90 days. During a cooling-off period, login access is suspended and no marketing communications will be sent.
For players who need a longer or permanent break. Self-exclusion closes your account for a minimum of 6 months or indefinitely. During exclusion, all access is blocked, bonus offers cease, and account reactivation requires a formal review process with a mandatory waiting period.
Once a self-exclusion is applied, it cannot be reversed during the chosen exclusion period — even if you contact us and ask to reactivate your account. This is intentional and is designed to protect you. If you choose6 months, your account remains closed for6 months minimum. Please consider your choice carefully. If you are in crisis, please contact Talian Kasih 15999 or speak to a mental health professional before making account decisions.
Step-by-Step Guide
Setting responsible gambling limits on i8my takes under two minutes. Here's how to do it from any device — mobile or desktop:
Open i8my.cam in your browser on any device — Android, iPhone, or desktop. Log in with your registered username and password. Enable2FA if you haven't already for added security.
Tap or click your profile icon (top right of the screen). Select "Account Settings" from the dropdown menu. This opens your full account management panel.
In the Account Settings menu, locate and select the "Responsible Gambling" section. All available tools — deposit limits, loss limits, session reminders, wager limits, cooling-off, and self-exclusion — are listed here.
Select the tool you want to activate. Enter the amount or time period you prefer. Confirm your selection. Reductions take effect immediately. Increases require a 7-day waiting period to prevent impulsive decisions during winning or losing streaks.
If you need help applying any responsible gambling tool, or want to request self-exclusion immediately, our 24/7 live chat team can action it for you on the spot — including during Malaysian public holidays and weekend nights.
Know the Signs
Problem gambling often develops gradually. Recognising the early warning signs — in yourself or someone close to you — is the first step toward getting things back on track. If you recognise several of these signs, please use our tools or reach out for support.
Consistently depositing more than you intended, or returning to the platform after deciding to stop for the day.
Placing larger bets to recover money lost in a previous session. This is one of the strongest indicators of loss of control.
Feeling the need to conceal your gambling activity from family members or friends, or lying about how much you've spent.
Using gambling as a way to escape problems, anxiety, boredom, or negative emotions rather than purely for entertainment.
Using money meant for rent, bills, groceries, or other essential expenses to fund gambling — or borrowing money specifically to gamble.
Missing work, skipping family commitments in Kuala Lumpur, Penang, or elsewhere, or neglecting health and self-care due to time spent gambling.
Self-Assessment
Take a moment to honestly reflect on these questions. This is not a clinical diagnostic — it's a personal check-in. If you answer "yes" to several of these, we encourage you to use our responsible gambling tools or seek professional support.
Healthy Habits
Responsible gambling is not about avoiding online gaming altogether — it's about approaching it with the right mindset and the right habits. Here are the practices we recommend to every i8my Member:
Getting Help
If you or someone you know is struggling with gambling, the following organisations offer confidential support. These are text-only references — please look them up independently for contact details or visit their official websites directly.
Malaysia's national social welfare helpline, offering free counselling and referal services for individuals and families affected by problem gambling and other personal crises.
15999 — 24/7A non-profit emotional support helpline based in Kuala Lumpur providing confidential, non-judgmental listening support for people in distress or crisis.
03-7627 2929A leading international provider of information, advice, support, and free counseling for problem gamblers and their affected family members and friends.
gamcare.org.ukA peer-support fellowship for individuals who share a desire to stop gambling. Chapters and online meetings available internationally, including support for Malaysian members.
gamblersanonymous.orgOur 24/7 support team can help you activate any responsible gambling tool immediately — including self-exclusion — and can connect you with the information need to seek help. We are not counselors, but we can listen and help you take the first step. Reach us via live chat on the Platform at any time, including during Malaysian public holidays.
Our Pledge
Age verification is mandatory for all withdrawals. We invest in KYC technology to prevent underage access and take immediate action when violations are detected.
Our systems monitor account activity for signs of problematic behaviour — rapid escalation in bet sizes, frequent short deposits, or unusual session durations — and our team may reach out directly.
i8my does not target self-excluded players with promotional material. Players on cooling-off periods receive no bonus offers. We do not use high-pressure re-engagement tactics.
Seeking help for problem gambling takes courage. Our team treats every player who reaches out about gambling concerns with full confidentiality, respect, and zero judgement.
i8my gives you the tools to keep gambling fun and in control. Visit our FAQ for more questions, or return to the homepage to explore the platform with a responsible mindset.
🔞 For players aged 21 and above only. If you need help now, call Talian Kasih 15999 (Malaysia, 24/7). GamCare: gamcare.org.uk